Brand strategy documents/Design handbooks do they contain behaviours and...
Hi,I have been working with a few companies now on designing services, and particularly assisting them with the transfer from brand strategy to service experience. All of the companies I know of, have...
View ArticleResearch into Service Design in Norway
The Oslo School of Architecture and Design has been working with Service Design for several years now, and has built up a small group of researchers and practitioners. We have now been awarded...
View ArticleNick Myers: The Visual Interface is Now Your Brand
Nick Myers is the managing director of visual design and branding at Cooper where he works with teams to design experiences across a variety of digital products and services. He helps companies craft...
View ArticleRelationship between experience and engagement
Hello IxDA,I've been doing some research into customer experience and ran across Jared Spool's article about "Making a Brand Investment Through Experience". He describes engagement as the sum of all...
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